![]() Sinks clogged, half the lightbulbs were dead (in the suite costing over $200), when it was time to move rooms 4 times we were rushed to do so, and even though we still enjoyed ourselves on our honeymoon we're very disappointed with how Harrah's customer service and any respect has disappeared. The rooms all had inch thick piles of dust on the headboards, t.v's, lamps, etc. Were diamond tier here and expected to get treated and talked to with respect at the very least! We ended up being upgraded and moved again 5 times in the 2 weeks we stayed and every time we were told that they dont like to have the customers to be moving rooms at all during their stay as if we enjoyed packing up everything, and moving across the resort without being able to use the luggage cart ourself no we would've had to tip a worker every time to do so. When we asked about being told otherwise that lady literally called us stupid. We were upgraded to the 2rm suite, we had asked multiple times to extend our stay in that room but the African American female employee said we had to move that the room wasn't available but when checked online not logged in it allowed for me to book that room that night. Starting with checking in at the front desk the employee had quite an attitude snapping at me when talking to me. My husband and I were on our honeymoon here for 2 weeks, but originally only reserved and planned on staying for 4 nights.
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